RETURN AND EXCHANGE POLICY All merchandise comes with a standard 30 day manufacturer's warranty against defects in material and workmanship from the date of purchase unless otherwise specified. Merchandise noted as "close-out" items are sold "as is" and have no warranty.  Manufacturer's warranty applies to parts only and does not cover labor or shipping costs to the customer.  Defective products can be returned within 3 days for repairs or exchange. Replacement products have the remainder of the 30 day warranty. Warranty only covers scooters, skateboards, and other products that are used under normal conditions. It does not cover normal wear and tear, or damage or loss caused by improper assembly, use, shipping, or storage. For returns and exchanges, please contact customer service at info@asctechs.com  for a R.M.A. (Return Merchandise Authorization) number and return mailing address. All products must be returned in unused, re-sellable condition in their original packaging, with all parts, including manuals, accessories, etc.  Products will not be considered for refund or exchange if they have been ridden, used, worn, abused, or damaged in any way. Products must be returned for refund or exchange within 3 days of the purchase date. To prepare the product for return shipment, please follow these guidelines: Re-pack the product in its original packaging the way it was when it arrived, including all parts, accessories, manuals and packing material. Include a copy of your original sales invoice. Include a brief explanation of the reason for return. Clearly print you R.M.A. number on the return shipping label on the outside of the box. We recommend that returns be sent via UPS or another courier that issues a tracking number. We are not responsible for loss or damage during return shipping.  YOU MUST PROVIDE US WITH THE TRACKING INFO UPON REQUESTED All return shipping charges are the responsibility of the customer. WE WILL NOT REIMBURSE THE CUSTOMER FOR ANY FREIGHT CHARGES, NO EXCEPTIONS. Shipping costs are non-refundable, and there is a 25% restocking fee for all returns. For refunds, credit will be applied to the account through which the payment was originally made within 3-6 weeks of the product's receipt. For exchanges, the replacement products(s) will be shipped within 1 to 3 weeks of the receipt of the returned product(s). Any remaining balance will be issued as store credit. Returns that do not follow the above guidelines may be denied. Items returned without an R.M.A. number may not be credited for refund or exchange. For replacement parts, please consult with a local technician to determine which replacement parts are needed.  Due to the limitation of diagnosing problems over the phone, Asctechs.com will not provide any technical support to customers via telephone.  Please contact customer service at info@asctechs.com with the replacement parts request.  Manufacturer's warranty only cover defects, it does not apply to shipping damages or misuse of merchandise.  Proof of defect may be required for some parts.  Return of the defective item may be required for some parts.  The customer is responsible for all shipping charges, including shipping charges incurred for replacement parts. FREE SHIPPING OFFER Customers receive free shipping on select models during this promotion.  If a customer wish to return a product under this promotion,  Asctechs.com reserves the right to charge the customer the original shipping cost incurred by Asctechs.com.  If a customer wish to exchange a product under this promotion, Asctechs.com reserves the right to charge the customer the original shipping cost incurred by Asctechs.com and the shipping charge incurred for shipping the replacement product.  If you have any questions regarding our Customer Service policies, please feel free to contact us. Asctechs.com Address: 19855 Quiroz Court,   City of Industry, CA 91789 Telephone: (909) 595-6800 Fax: (909) 595-6118 E-mail:  info@asctechs.com